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FREQUENTLY ASKED QUESTIONS
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WHAT
IS A RELIGIOUS PILGRIMAGE? |
A religious pilgrimage is a specialized tour to destinations which bear historical and
spiritual significance. Some of the more commonly known cities included in tours of this
nature include Rome, Alexandria, Lourdes, and Jerusalem. These are, of course, just a
few of the hundreds of religious destinations we have arranged in our pilgrimages.
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DO
YOU DO NON-RELIGIOUS TOURS? |
Yes. We also arrange several secular international tours every year.
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I
SEE A TOUR/PILGRIMAGE THAT I'D LIKE TO GO ON, BUT IT APPEARS TO BE SOLD OUT. CAN I BE PUT ON
A WAITING LIST? |
Yes. Occasionally, we do have last-minute cancellations. If a seat on a tour for which
you are on the waiting list opens up, we will contact you. Another possibility is we can
look for any additional seats on the flights for the tour, so that you'd still be able to
join the group, but this is not guaranteed.
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DO
YOU HAVE A REFUND/CANCELLATION POLICY? |
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HOW
DO I SIGN UP FOR A TOUR/PILGRIMAGE? |
If you like a tour package that we offer, just print out the Booking Form featured on that
tour's page, fill it out and mail it, along with your listed deposit, to us. You can also
call us during our normal business hours to see if space is still available and sign up
that way.
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I
HAVE AN IDEA FOR A TOUR, BUT I DON'T KNOW WHERE TO START. |
By all means, please call or e-mail us with your idea, and we
will be happy to assist you! All of our tours are built by request. Just let us know where
you'd like to go, and we can customize a tour that's right for you.
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DO
YOU ACCEPT CREDIT CARDS? |
Unfortunately, credit cards require processing fees. We make every effort keep the price of
our tours as affordable for everybody as possible, and factoring in these fees would force
us to raise our rates. Besides, we are currently under contract not to pass along these fees
to our customers, meaning we would have to record them as a loss.
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WHEN
IS THE TOUR DEPOSIT DUE? |
The deposit is due at the same time you submit your Booking Form. It’s critical for us
to have your deposit when you sign up, because we use it to hold your airline seat and hotel
reservations. Without a deposit, we would be unable to confirm your space on the tour.
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CAN
I FAX YOU THE BOOKING FORM? |
Yes, you may FAX it to us at (714)638-8358. If you do, we can place a temporay hold for your
place on the tour, but we must still receive your depost or payment within five (5) days, or
you will forfeit your space. Remember, all of our tours are booked on a first-come-first-
served basis, so the sooner you send in your deposit, the better chance you will have of
guaranteeing a spot.
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CAN
I E-MAIL YOU THE BOOKING FORM? |
Unfortunately, Booking Forms must be submitted in hardcopy (printed) form. We do not yet have
the capability for electronic Booking Forms.
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I
CAN'T READ THE BOOKING FORM. WHAT DO I DO? |
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WHEN
IS FINAL PAYMENT DUE? |
You are welcome to remit full payment for your pilgrimage or tour up until 70 days prior to
departure. Due to fluctuations in international markets, however, we usually do not have the
final price of a given pilgrimage or tour right away, but we will have an estimated price
available for you. If there are any changes in the price of your tour, your bill will be
adjusted accordingly.
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WHY
SHOULD I HAVE TRAVEL INSURANCE? |
We strongly recommend travel insurance for all of our tours and pilgrimages. In some cases,
travel insurance is mandatory, particularly in areas of political turmoil. By purchasing this
insurance, you are protected from financial loss due to unexpected events, such as last-minute
tour cancellations (they do happen from time to time), as well as other events beyond your and
our control which may affect your trip. We set up travel insurance for a tour in such a way so
that if any tour members did not sign up for it, the price of the policy would increase for
everyone else. Therefore, we encourage everyone to purchase travel insurance to take advantage
of the lowest rate possible.
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WILL
YOU LET ME KNOW OF ANY CHANGES TO THE PRICE MY TOUR? |
Yes. You will receive updated information in the mail as soon as we have it.
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I
KEEP SEEING THE LETTERS B, BB, AND D. WHAT
DOES THAT MEAN? |
These letters represent meal codes for your tour:
- B -- Continental Breakfast
- BB -- Full Buffet Breakfast
- D -- Dinner
Typically, we do not include lunches on our tours, but there are exceptions to that rule. Whenever
we do offer any lunches on a given tour, you will see the meal code L for that day.
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WHY
IS AIRFARE NOT INCLUDED IN THE PRICE OF SOME
OF YOUR TOURS? |
Our tours and pilgrimages are set up far in advance, sometimes by as much as two years, and
airline companies typically do not release airfare information that far down the road. In cases
like this, we have to list airfare as a temporarily excluded item from the cost of the tour.
Once we do have airfare information (usually 8-12 months prior to departure), we will adjust
the cost of the tour accordingly.
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WHERE
IS THE AIRPORT OF ORIGIN FOR YOUR TOURS/PILGRIMAGES? |
Since we arrange pilgrimages and tours for people and organizations throughout the U.S. and
Canada, the Airport of Origin will vary. Typically, the Airport of Origin will be the nearest
large hub international airport (e.g.: LAX, DFW, DEN, ORD, JFK, etc.) from where the host of
the pilgrimage/tour lives. If ten (10) or more passengers plan to leave from the same remote
airport, however, we can make arrangements for them to embark, as a group, on the
tour/pigrimage from there, instead of the Airport of Origin. For example, a tour to the
British Isles is set up with round-trip air from Los Angeles International to London Heathrow,
but there are 15 people living in the greater Dallas area who signed up for the tour. They
will then have the option (as a group) to depart from Dallas-Fort Worth and fly directly to
London Heathrow, bypassing Los Angeles altogether. Of course, exercising this option may
affect the price of the tour, depending on airfare from the secondary location.
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WHAT
IF I LIVE OUTSIDE THE AREA OF THE AIRPORT OF ORIGIN? |
You will have to make arrangements to arrive at the Airport of Origin no later than three
hours prior to departure. If you wish, we can make those arrangements for you and add it to
the cost of your trip; just indicate it on the Booking Form and let us know what your city of
departure will be. If you are part of a group of ten (10) or more people living out of the
area, we can make a special arrangement for you (See above).
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I
DON'T HAVE A PASSPORT. HOW DO I GET ONE? |
We have that information available here.
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